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CERTIFIED ORGANIC INGREDIENTS

100% AUSTRALIAN MADE & OWNED

BEST OF SCIENCE & MOTHER NATURE

PREGNANCY & BREASTFEEDING SAFE

CERTIFIED ORGANIC INGREDIENTS

BEST OF
SCIENCE
& NATURE

PREGNANCY & BREASTFEEDING SAFE

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FAQ

When can I expect my delivery?2022-03-17T14:56:34+10:30

All orders are fulfilled through Australia Post services with an estimated shipment time of 2-10 business days.

Our little packing fairies are a diligent bunch and aim to ship within 1-3 business days for orders placed Monday – Friday.

They do sometimes need a rest, so any orders placed on a Saturday, Sunday or Public Holiday in Australia’s Central Time Zone will be shipped within 48 hours of the next business day.

Due to the current COVID-19 situation, shipments may encounter delays that extend beyond the expected delivery time frame provided by the carrier. It’s made the packing fairies very cross, but they’re doing their best.

For current delivery times, click here.

 

How much does delivery cost?2022-03-17T14:58:37+10:30

We offer free domestic shipping for all orders with a final total over AU$50.

Orders under AU$50 are charged a flat rate of $4.95, Australia wide.

Please note that if discounts, coupons or other offers reduce the value of the order to below $50, free shipping does not apply.

Do you ship internationally?2022-03-17T14:37:14+10:30

Unfortunately as a small family run business in South Australia, we are currently only able to ship within Australia.

Sign up to our newsletter to stay in touch and be the first to hear about any expanded delivery areas.

To join our newsletter click here.

 

Which payment options are available?2021-09-20T16:46:35+09:30

We accept all major forms of payment including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • AfterPay
Is my data safe?2022-03-17T14:29:29+10:30

Sure is. Your personal details are safely secure within our cloud-based CRM. We will never share your details with another party and will delete your history upon written request.

Is My Lilli Pilli skincare suitable while breastfeeding?2022-03-17T14:49:35+10:30

Yes, My Lilli Pilli skincare is suitable while breastfeeding.

All the raw material has been meticulously researched and undergone stringent laboratory testing based on the standards of Europe’s top Universities to ensure only the highest quality and safest suitability. The formulations are based on certified organic extracts and oils from Australian native plants, able to biosynthesise high levels of favourable bioactive compounds such as antioxidants, vitamins and a range of nourishing fatty acids.

Are the ingredients safe to use during pregnancy?2022-03-17T14:52:40+10:30

Yes, the My Lilli Pilli products have been developed for pregnant and expectant Mums.

All of our products are formulated from natural organic Australian plants by our Chief Geek Biochemist, Charlie Jordans who carries a Bachelor of Science (Biochemistry, Molecular Biology) and a Masters of Science (Plant Molecular Biology) from the University of Copenhagen. Charlie is also a Mum of three and knows first hand how to combine the needs of expectant Mums with the science to make your skin glow – while keeping you and your baby safe. 

Read her story here.

What ingredients do you use?2022-03-17T15:04:50+10:30

My Lilli Pilli aims to harness the power of the ancient natural compounds found in the Australian bush, using products made from certified organic ingredients extracted from our own native plants. All the raw material has been meticulously researched and undergone stringent laboratory testing to ensure only the highest suitability and quality.

We understand the special care required to protect your body during this delicate time and make sure every product meets and exceeds expectations, as both a scientist and a Mum.

Are your products organic?2022-03-17T15:00:40+10:30

We are proud to say our products are made from Certified Organic ingredients extracted from only Australian native plants.

My Lilli Pilli cares for the well-being of all living creations*, hence we assure that the ingredients used for the skincare products are safe for the environment, for our animal friends and the women using it to bring out their glow.

*with the exception of specific bacteria, yeast and mould which can spoil skincare products.

Is your packaging environmentally friendly?2022-03-17T21:51:40+10:30

With such a close connection to science and nature, My Lilli Pilli is passionate about our impact on the environment and uses only eco-friendly packaging. 

The bottles used for oil treatments and cleansers are made from either glass or recyclable PET, respectively.

When we package our various moisturisers and serums, we use an airless system that utilises a highly reliable “Airless Pouch Technology” which dispenses more than 95% of the product, decreasing the left-over amount. This revolutionary pouch system also helps eliminate the possibility of exterior contamination of the product and assists by inhibiting the deterioration of sensitive ingredients, such as vitamin C. 

After use, you can easily separate the clean plastic bottle from the pouch that contained the product and dispensing components. These two elements can then be disposed of separately, each one in its proper recycling chain.

We appreciate you helping us reduce our impact on our only and forever home.

Are the My Lilli Pilli products suitable for vegans?2022-03-17T22:19:56+10:30

Yes! My Lilli Pilli works only with indigenous native flora. We are proud to say, none of the products in our range contain ingredients derived from animals or have been tested on any creature without a voice of their own.

Is My Lilli Pilli Australian?2022-03-17T22:06:38+10:30

Our products are 100% Australian made, produced from organic native flora in small batches from our production facility nestled within the natural beauty of South Australia’s Adelaide Hills.

Are the My Lilli Pilli products tested on animals?2022-03-17T22:15:18+10:30

The answer is simply NO!!! We do not test any of our products on animals and we do not export products to countries that believe in animal testing. In addition, we do not use any animal derived ingredients in our products.

Nature has so much to offer without interfering with our native fauna, so we use the best scientific understanding from across the world to bring the best of natural, safe and animal-friendly products to your skin.

Are the products suitable for people who are not pregnant?2022-03-17T14:44:41+10:30

Yes, of course. All our face care products are developed for the heightened sensitivity brought on by hormonal changes in a pregnant woman’s body, so would be suitable for all people with sensitive skin.

Are the products suitable during preconception?2022-03-17T14:41:11+10:30

Yes. We take our commitment to natural products very seriously and have blacklisted any hormonal disruptive and potentially harmful ingredients from our scientifically-backed formulations, to ensure we deliver the absolute safest products possible.

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